FAQ

 Absolutely. Our dedicated team comprises professionals with extensive experience in quality control, market research, IT, logistics, and customer service. We stand by our products and services to ensure your satisfaction. 

All prices are listed in Canadian dollars (CAD)

Sometimes, our emails might end up in your spam or junk folders. Simply whitelist our email address or reach out to us at [email protected] if you haven’t heard from us within 12 hours.

True North Performance ships within Canada only. We do not make exceptions.

We offer a flat rate of $25 for Canada Post Xpress shipping, which typically takes 1-3 business days. You can opt to add a signature option for an additional $1.50. Plus, enjoy FREE flat rate Canada Post Xpress shipping on all orders over $249.

Yes

While we recommend using Canada Post’s address lookup tool to ensure accuracy, we are not liable for lost packages. However, you can initiate a trace through Canada Post to track your shipment.

Unfortunately, we do not accept returns, as we do not have a physical location in Canada.

We accept Interac Email Transfer and Bitcoins.

If you’ve accidentally provided an incorrect or incomplete mailing address, unfortunately, we won’t be able to retrieve your package. It’s crucial to double-check your mailing address before placing your order. We cannot take responsibility for errors in the address provided by the customer. If the package is returned to the sender, it will be considered lost as our return address is not valid. Please ensure accuracy to avoid any inconvenience.
It is not unless you request it.
Yes. Once your order ships you will receive an email with a tracking number. You can check your order shipping status at canadapost.ca
Absolutely. We maintain an excellent reputation and prioritize the safety of our customers. We only work with manufacturers who meet strict quality standards. However, it’s crucial to use any medication responsibly. We advise following instructions carefully and consulting a doctor if you have any health concerns. Your safety is our top priority.
Rest assured, we take privacy seriously. All packages are discreetly packed and wrapped, without any mention of our organization’s name or the contents inside. Your confidentiality is our priority.